Michael Gerber's Business Development Program: Step 5, Your People Strategy, part 2

Here's the idea behind the work, according to Gerber, and he's right. It's stated on p. 201 and has three parts:

1. "The Customer is not always right, but whether he is or not, it is our job to make him feel that way."

2. "Everyone...is expected to work toward being the best he can possibly be at the tasks he's accountable for. When he can't do that, he should act like he is until he gets around to it. And if he's unwilling to act like it, he should leave."

3. "The business is a place where everything we know how to do is tested by what we don't know how to do, and the conflict between the two is what creates growth, what creates meaning."

Absolutely true. If you follow Gerber's rules, you will have a great business, assuming that everything else goes okay.

What do you think of this? The goal is to produce more skilled entrepreneurs. Does this help? Tell me. Post a comment. I'd like to know. And follow me on Twitter.com

Entrepreneurship informs all of my professional activities. Entrepreneurial ideas are their life's blood. For my ideas on entrepreneurial real estate go to www.yourstopforrealestate.com/blog and for my ideas on writing and publishing, go to www.kearneymusicschoolmurders.blogspot.com.